Delivery to the contiguous United States*
* Orders placed will be processed within 1 to 3 business days excluding holidays.
Refused/Undeliverable PackagesA $15 USD Non-Delivery Fee will be charged for refused/undeliverable shipments. For international orders, a $30 USD Non-Delivery Fee will be charged for refused/undeliverable shipments. The Non-Delivery fee will be charged to the payment form selected during checkout, and will be subtracted from any refund or store credit. Please double-check that your shipping address is correct before you place an order to avoid incurring this fee.
Domestic Delivery Time - Standard ShippingOrders shipped to the western U.S. can be expected within 5-8 business days. Orders shipped to the eastern U.S. generally take 3-5 business days. Please note free shipping does not include weekends and holidays. All delivery times are estimates. The total time needed to deliver your package may be longer. Dear by Renée® is not responsible for delays in delivery due to events beyond our control, including shortage of materials, labor strikes, transportation failures or acts of nature.
United States Postal Service (USPS)USPS is required for all deliveries to PO Boxes and military addresses. We cannot guarantee replacement of lost packages shipped via USPS. Be advised that the USPS confirmation number you receive from Dear by Renée® is only used to verify when a parcel has been delivered, and is not used to track packages en route.
Out of StockIf an item in your order is out of stock, we will notify you via e-mail within one business day. Please make sure to add us to your address book so that you may receive a confirmation email.
Holiday ShippingIn accordance with U.S. federal holidays, our warehouse will be closed on the following days:
New Year's Day
New Year's Eve
dearbyrenee.com reserves the right to refuse any order.